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I want to commend you on the excellent job that you did with one of our recent flood orders. We were about to lose a loan to one of the area competitors when your quick thinking and flexibility saved the deal. This area competitor is a nationally recognized company and you helped us “beat them to the punch”. Many vendors promise extraordinary service when they’re vying for an account, but few deliver. You have delivered. Your creative solution for a loan in which I had been working on for a long time member was timely and allowed the credit union to close the loan and keep the member happy.
Daniel Harp |
Fast and Accurate
Dispute Resolution
We review any determination in question.
No charge for rechecks.
Dedicated compliance team comprised of highest-skilled research staff.
Standard 4-hour turnaround time on disputed determinations.
Free rush service available if needed.
Supporting
documentation supplied when needed at no additional charge.
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Thank you for going above and beyond your normal excellent service when needed. We have a tremendous workload and your "extra help" really helps us during these crunch times. I would definitely recommend your service to anyone. Thanks, as always, for the terrific job you do.
Francesca King |
Complete Integration with
Most Loan Origination Systems
Eliminates the need for duplicate data entry.
Borrower file is automatically populated with flood data as soon as the order is completed.
PDF file returned and automatically attached to the borrower
file.
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Thanks for the superior service!
Cyndi Hardy |
World-Class Client Support
Dedicated account team; always talk with the same people
We'll call you every month just to check in see how we're doing.
We are extremely responsive and reply within 2 business hours or less - guaranteed
Client Service Hours are 6 AM - 6 PM PDT.
This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service.
Gayle Shackelford
Risk Control Manager
Primacy Relocation
The ComplianceXpert Advantage
You get objective advice and recommendations
We'll monitor your production once each hour
We'll work directly with your borrowers if needed
We'll help your borrowers get a LOMA to waive the flood insurance requirement.
We'll do basic compliance research for you.
We'll send you an updated due diligence package each year.
If we don't hear from you we'll call once each month to check in
We are extremely responsive and reply within 2 business hours or less.
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I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work! Brian Sheehan |
Partial List of Satisfied Clients
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Almost three years ago we were told me that Processing Solutions would do a better job than our current vendor. You gave me your personal word that you would personally take care of me and my staff. I was really skeptical because I’ve heard that so many times, over and over. Every vendor promises the world. But you and Processing Solutions really deliver. I’ve heard nothing but great things from my staff. They tell me your firm is very responsive and my loan assistants love the service. I think overall the service has been great and we always get great support. The system is very user friendly from all viewpoints. Which is very good, but if the people behind the system were not as supportive and friendly to work with, then it wouldn’t mean much. The personnel have all been a joy. We simply couldn’t be happier. Thank you for three great years of top notch service and I would gladly recommend you to any of my peers who are not competitors!
Conny Loftus |
Summary of Advantages
You get Objective Advice and Recommendations
Accurate flood zone determinations.
On average, 93% of your requests will be returned automatically.
85% of manual orders will be returned with 4 hours.
Experts at “new construction” and other “hard to locate" properties.
Free One Hour rush service if needed.
Fully integrated with most loan origination systems.
We'll monitor your production once each hour
We'll work directly with your borrowers if needed
We'll help your borrowers get a LOMA if needed
You'll get an updated due diligence package each year.
Every 6 months we'll send you a report to help you evaluate vendor performance.
We'll call you just to check in and see how we're doing once a month
We reply in 2 business hours or less.
Complimentary LOL portfolio management for qualifying institutions.
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The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week. At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description. We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.
Linda
Marincel |
Next StepsCall (800) 946-8168 for more information or fill out the form below. We'll rush you a detailed information package.
We will not share your information with anyone, ever.
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I wanted to take this time to send a note of thanks for all of the wonderful work you do and the service you provide us. We are very satisfied and quiet glad that we are now sending all of our business your way. The response time is wonderful and we are VERY happy with the cost. You, in particular, have always gone just one step beyond the need and have helped me out so many times without making me feel like a bother. Your complete willingness to help and your, always friendly, attitude makes such a difference; so much so that I would, without reservation, recommend you to anyone needing this service!
Jane Slaughter |
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Processing Solutions is a leader in the services they provide. I continue to be impressed with their quick response time and knowledge. My requests are always followed through with reliable solutions.
Jamie
N. Fritz, CBA, CRCM |
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We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks.
Barb
Cernohous |
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This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service.
Gayle
Shackelford |
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On behalf of the real estate staff I wanted to thank you for taking such good care of us. We really appreciate your quick responses to all our needs. Just the other day one of our members disputed a flood zone designation, and with her additional documentation you resolved the situation for us almost instantly. We appreciate your friendly and fast service.
Hemlata Patel |
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Thank you for the excellent service. We really enjoy working with you and your company. When you first called on me I was skeptical but you kept persisting. After a year and a half I realized that you wouldn’t be so persistent unless your service really was that much better. We decided to test your service and your systems and found your claims to be true. What we are most impressed with however, is your complete willingness to be of service which is demonstrated by regular calls to us to ensure that our needs are being met and appreciating the opportunity to be of service to MSGCU.
Susan Hamlett |
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Thank you for taking such good
care of us here at Greater Nevada Mortgage
Services. Ingrid Maddox and I really appreciate how
quickly you respond to us with your constant follow
up and attention. We know that if there is ever a
problem you take care of us right away, and this
customer service helps us close our loans faster.
Thank you, and keep up the good work!
Ingrid Maddox |
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Thanks for the quick help! It was pretty impressive!
Ed
Reed |
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I want you to know that I am extremely happy with the service and I really appreciate your checking in with me like you do. I had an issue where flood insurance was required but I was trying to get help with determining if I could get it reviewed again and I was very satisfied with the help and response I received.
Kelli Ingram |
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We’re a small credit union and don’t send your company a lot of business, but can tell that you care about helping us. You promised good service when we signed up with your company and you’ve gone beyond our expectations. Thanks for all your continuing help.
Karen
Meeks |
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I just wanted to say thank you for the service level you have been providing to us. Yesterday I needed you to follow up on a manual flood zone determination. I emailed you and within, literally, minutes you returned my call and shortly thereafter your team had the certification emailed to me. This is the response to most anything we have had a need to call you about.
Linda Bradfield |
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I am so impressed with your response!
Susan M. Santerelli |
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Thank you for excellent service. I appreciate all you have done to make my job more streamlined.
Jackie Flores |
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