The Lending Managers Guide To Compliance The Guide contains a series of checklists to instantly detect whether or not your organization is in full compliance with the various real estate lending regulations. You'll know precisely where you have the most room for improvement. Fill out the form below and get a free copy of the Lending Managers Guide To Compliance.   Name: Email:   Our privacy policy keeps your email 100% safe & secure.

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Lending VP's often tell us that the part of their job they like least is regulatory compliance, training  We hear that training staff, keeping up with regulatory updates and pending legislation, dealing with loan origination and closing services vendors, and making sure that all processes and procedures are in compliance with federal and state regulations takes up way too much time. The breakthrough Compliance Self Audit System gets you the results you need in a fraction of time it's probably taking you now to meet your regulatory compliance and training responsibilities.   Here's what's included: The Compliance Self Audit The Compliance Self Audit is the core of the system and makes it very easy to train your staff and make sure that all of your processes and procedures are in compliance with federal and state regulations. Every two weeks you get: An overview of a specific regulation (Flood, HMDA, Reg Z). A self audit checklist that makes sure your policies and procedures comply with that specific regulation. Details of any pending legislation affecting that specific regulation. Sample policies and procedures that reflect best practice for complying  with that specific regulation. In just a few minutes you'll be up to date, ensure your process and procedures are in compliance and reflect best practices. You can then forward the material to your staff and they can do the same thing. This method is far superior to traditional lecture based compliance training and get you the results you need in a fraction of the time. I just wanted to write a quick note and thank you for the services you have been providing our credit union.  We have been so very impressed with the level of service we receive from you and your company.  I have heard many promises made in my 20+ years of lending experience, however, the service we have received from Processing Solutions has exceeded our expectation levels and you truly deliver what you promise. John Garner Vice President of Lending 3 Rivers FCU The Regulatory Update Report The regulatory update report provides in-depth, step-by-step guidance for regulatory management. The report provides analysis of legislation, regulation and case law on a bimonthly basis. It is packed with useable, turnkey procedures and regularly features flow charts, insightful sidebars and ready-to-use sample forms. The Regulatory Update Report also keeps you up to date on pending legislation, comment deadlines and implementation dates. The report covers all the current regulatory issues, such as Privacy and E-Commerce, and perennial compliance focus areas, such as fair lending, the Community Reinvestment Act, risk management, training, and technology. You are amazing ! Thank you so much. We really appreciate your prompt attention and incredible customer service. Megan J. B. Freedman Home Mortgage Associate Builder Division Wells Fargo Home Mortgage The Compliance Research Desk Have a question about compliance or policy and procedures? Save valuable staff time and let us do the research for you. Every day we get calls from clients looking for answers to compliance questions. If we can't answer the question immediately we'll research agency websites and use our compliance research tools to see if we can help you.  We don't guarantee that we always find the answer, and it's not legal advice, but we're pretty good and can usually help you find what you need to know.    I wanted to take this time to send a note of thanks for all of the wonderful work you do and the service you provide us. We are very satisfied and quiet glad that we are now sending all of our business your way. The response time is wonderful and we are VERY happy with the cost. You, in particular, have always gone just one step beyond the need and have helped me out so many times without making me feel like a bother. Your complete willingness to help and your, always friendly, attitude makes such a difference; so much so that I would, without reservation, recommend you to anyone needing this service! Jane Slaughter Loan Processor Tri-Counties Bank Vendor Management Assistance Managing multiple loan origination and closing services vendors and processes can be time consuming and at time a pain. Let us help you manage your vendor relationships, make sure you're getting the best deal and ensure you're in compliance with all applicable regulations. You get: Objective Advice and Recommendations We "shop the market" to make sure you're getting the best deal. A complete and constantly updated due diligence package for each one of your vendors. We'll make it easy to manage multiple vendors, get the best deal possible and stay in compliance. World-Class Client Support You'll have a dedicated account team which means you'll always talk with people who are intimately familiar with your organization and your unique needs. If we don't hear from you we'll call 1-2 times per month to check and make certain we're doing a good job for you. We are extremely responsive and reply to phone calls, e-mails and faxes within 1 business hour or less.  Client Service Hours: 6 AM - 7 PM PST.   This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service. Gayle Shackelford Risk Control Manager Primacy Relocation   I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work! Brian Sheehan Loan Processor Benchmark Mortgage Partial List of Satisfied Clients Primacy Relocation Lincoln County Teachers FCU Greater Nevada CU Royal CU Harborstone CU Michigan Schools and Government CU Guaranty Bank Bank of Little Rock Fidelity Bank of Florida State Bank of Countryside Benchmark Mortgage First Citizens FCU Guardian CU Professional FCU Professional FCU Centennial Bank Holdings Park National Bank America’s CU Citigroup MSD Tri-Counties Bank Eli Lilly FCU Wells Fargo Home Mortgage Kern FCU Pacific Services FCU Golden Bay FCU TruMark CU Three Rivers FCU River Falls State Bank   We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks. Barb Cernohous Assistant Vice President River Falls State Bank Summary of Advantages You get Objective Advice and Recommendations - We "shop the market" to get you the best deal possible for your organization. Accurate flood zone determinations. On average, 93% of your requests will be returned automatically. 85% of manual orders will be returned with 4 hours. Experts at “new construction” and other “hard to locate" properties. Free One Hour rush service if needed. CertMap provides a full color detailed aerial view of the subject property and its proximity to flood hazard areas practically eliminating borrower disputes. Fully integrated with most loan origination systems. We'll monitor your production once each hour to make sure all orders are returned on time and without delay.  We'll work directly with your borrowers to help them resolve any issue related to an order such as a disputed flood zone determination. If the situation warrants, we'll help your borrowers get a LOMA certificate which will waive the flood insurance requirement. You'll stay in compliance with our exclusive Compliance Education Series For Lenders. Rest easy when the auditors come. We'll do special compliance research for you upon request. Have a question? Call us, we're not perfect and it's not legal advice but in most cases we can help you find the information you need.  You'll get an updated due diligence package each year. Every 6 months we'll send you a report to help you evaluate vendor performance. If we don't hear from you we'll call 1-2 times per month to check and make certain we're doing a good job for you.  We reply to all of your phone calls, e-mails and faxes in 1 business hour or less.  Most of our clients save eighteen to thirty thousand dollars or more each year over what they would have paid with their previous vendor. Complimentary LOL portfolio management for qualifying institutions.   The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week. At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description.  We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.  Linda Marincel Mortgage Department Manager Royal CU Next Steps Request a Detailed Information Package. Ask for a One Week Free Trial – Qualifying institutions (Banks and Credit Unions) may order unlimited flood zone determinations for one full week . Then after you've taken WebCert for a test drive and reviewed our turn-key due diligence package simply let us know of your desire to move forward and we'll  quickly get you started with everything you need. Call (800) 946-8168 for more information or fill out the form below. We'll rush you a detailed information package. We will not share your information with anyone, ever. Company Name: Contact Name: Phone#: Email: Area of Interest:     Compliance Self Audit Compliance Research Title Insurance & Services Valuation Services Property Reports Flood Zone Determinations Closing Services   Comment:             Privacy Statement   The first time you called I told you I thought flood companies are lazy and why should I switch from one lazy company to another. You told me you were different but I’d heard it all before. After calling me for a year I decided to give you a chance and we tested your system for a week. At first we sent the easy ones, then on the last day of our test, one of my staff sent you the most difficult one possible, it was very rural and we only gave you a partial legal description.  We also told you we needed it back in less than thirty minutes. When you called us 17 minutes later and told us it was complete we were very impressed. In the past every other flood company would have called for more information. Since that day you’ve provided us with excellent service and thank you for being so persistent.  Linda Marincel Mortgage Department Manager Royal CU   Thanks for the superior service!  Cyndi Hardy Sales Manager/Home Mortgage Consultant Wells Fargo Home Mortgage - Builder Division   This is in acknowledgement of the exemplary service that Processing Solutions has provided Primacy Relocation over the past year. When we first signed up with you, you promised us exceptional service and you have consistently delivered above and beyond our expectations. We needed a customized solution that involves a lot of manual entry on your part and we really appreciate the “above and beyond” service that your company provides. Whenever I call and ask for help you respond immediately. We couldn’t be more pleased. It is always a pleasure to speak with you. Usually when I have to call a vendor to either ask for help or clarification it is in many ways dreadful. This is NEVER the case with you. I consider my decision to move our flood cert requests to Processing Solutions one of the best decisions we have ever made. Again, thank you for the exceptional service. Gayle Shackelford Risk Control Manager Primacy Relocation   On behalf of the real estate staff I wanted to thank you for taking such good care of us. We really appreciate your quick responses to all our needs. Just the other day one of our members disputed a flood zone designation, and with her additional documentation you resolved the situation for us almost instantly. We appreciate your friendly and fast service.  Hemlata Patel AVP, Lending Pacific Service CU   Thank you for the excellent service. We really enjoy working with you and your company. When you first called on me I was skeptical but you kept persisting. After a year and a half I realized that you wouldn’t be so persistent unless your service really was that much better. We decided to test your service and your systems and found your claims to be true. What we are most impressed with however, is your complete willingness to be of service which is demonstrated by regular calls to us to ensure that our needs are being met and appreciating the opportunity to be of service to MSGCU. Susan Hamlett Consumer Loan Manager Michigan Schools and Government Credit Union   Thank you for taking such good care of us here at Greater Nevada Mortgage Services.  Ingrid Maddox and I really appreciate how quickly you respond to us with your constant follow up and attention. We know that if there is ever a problem you take care of us right away, and this customer service helps us close our loans faster. Thank you, and keep up the good work! Ingrid Maddox VP of Operations Greater Nevada CU   I would like to thank you and Processing Solutions for the excellent service you provide us. The fast and efficient delivery of your products and services make me feel like I am the most important customer you have. I will continue to recommend your firm to anyone in need of your services. Thank you so much and keep up the good work! Brian Sheehan Loan Processor Benchmark Mortgage   We are very pleased with your company. We have never had any problems with any determinations. You are always prompt in turn around time even on the difficult ones. Thanks. Barb Cernohous Assistant Vice President River Falls State Bank   I want you to know that I am extremely happy with the service and I really appreciate your checking in with me like you do.  I had an issue where flood insurance was required but I was trying to get help with determining if I could get it reviewed again and I was very satisfied with the help and response I received. Kelli Ingram Vice President - Credit Administraton Bank of Atlanta   Thanks for the quick help!  It was pretty impressive!   Ed Reed  Assistant Vice President American Bank of Missouri   Thank you for excellent service. I appreciate all you have done to make my job more streamlined.  Jackie Flores  Loan Officer Elite Loan Pros   We’re a small credit union and don’t send your company a lot of business, but can tell that you care about helping us. You promised good service when we signed up with your company and you’ve gone beyond our expectations. Thanks for all your continuing help. Karen Meeks Mortgage Loan Officer Golden Bay Federal Credit Union   I just wanted to say thank you for the service level you have been providing to us. Yesterday I needed you to follow up on a manual flood zone determination. I emailed you and within, literally, minutes you returned my call and shortly thereafter your team had the certification emailed to me. This is the response to most anything we have had a need to call you about.  Linda Bradfield  Loan Processor Tri- Counties Bank   I am so impressed with your response!  Susan M. Santerelli Attorney at Law Severson & Werson   I wanted to take this time to send a note of thanks for all of the wonderful work you do and the service you provide us. We are very satisfied and quiet glad that we are now sending all of our business your way. The response time is wonderful and we are VERY happy with the cost. You, in particular, have always gone just one step beyond the need and have helped me out so many times without making me feel like a bother. Your complete willingness to help and your, always friendly, attitude makes such a difference; so much so that I would, without reservation, recommend you to anyone needing this service! Jane Slaughter Loan Processor Tri-Counties Bank   I just wanted to write a quick note and thank you for the services you have been providing our credit union.  We have been so very impressed with the level of service we receive from you and your company.  I have heard many promises made in my 20+ years of lending experience, however, the service we have received from Processing Solutions has exceeded our expectation levels and you truly deliver what you promise. John Garner Vice President of Lending 3 Rivers FCU