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The Compliance Self Audit
Don't waste another minute on ineffective compliance
training. Get the results you need in a fraction of the
time. |
Compliance Library
The largest compilation of compliance related research
material on the internet. |
Compliance Research
Get fast answers to your most pressing compliance
questions. Let us do the research for you.
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Vendor Management
We'll help you negotiate better pricing and service
concessions with your current loan origination and
closing services vendors or we'll help you find a better
deal than you have now. |
Title Insurance
A full suite of title products including Full ALTA,
special refinance and equity products, property reports,
legal and vesting. recording and more. |
Valuation Services
A full suite of valuation services including Full
Appraisals, Drive By Appraisals, AVMs, BPOs, Review
Appraisals and more. |
Flood Determinations
Life of Loan or Basic Flood Determinations including
HMDA, Free Rush Service, and more. |
Closing Services
A full suite of Closing Services including Settlements,
Closings, Document Preparation and more. |
Our Team
A one-stop Lenders Services firm that
focuses on providing
seamless, exceptional service. |
Our
Partners
We only work with the finest firms in the real estate
lending industry so you get what you need, on time,
every time. |
LOS Integrations
Most of your products and services can be accessed
through all major loan origination systems. Click here
for a list. |
Contact
Us
Send us a question or a comment, and we'll get back to
you within one business hour.
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In
Today's Extremely Tough Lending Environment Lending Institutions Need
Every Competitive Advantage Just To Survive. We Can Help You Thrive...
Lending VP's often
tell us that the part of their job they like least is regulatory compliance, training
We hear that training staff,
keeping up with regulatory updates and pending legislation, dealing with
loan origination and closing services vendors, and making sure that all
processes and procedures are in compliance with federal and state
regulations takes up way too much time.
The breakthrough Compliance
Self Audit System gets you the results you need in a fraction of time it's
probably taking you now to meet your regulatory compliance and training
responsibilities.
Here's what's included:
The Compliance
Self Audit
The Compliance
Self Audit is the core of the system and makes it very easy to train your
staff and make sure that all of your processes and procedures are in
compliance with federal and state regulations. Every two weeks you get:
-
An overview of a specific
regulation (Flood, HMDA, Reg Z).
-
A self audit checklist that
makes sure your policies and procedures comply with that specific
regulation.
-
Details of any pending
legislation affecting that specific regulation.
-
Sample policies and
procedures that reflect best practice for complying with that specific
regulation.
In just a few minutes you'll be
up to date, ensure your process and procedures are in compliance and reflect
best practices. You can then forward the material to your staff and they can
do the same thing. This method is far superior to traditional lecture based
compliance training and get you the results you need in a fraction of the
time.
|
I just wanted to write a quick note and thank you
for the services you have been providing our credit
union. We have been so very impressed with the
level of service we receive from you and your
company. I have heard many promises made in my 20+
years of lending experience, however, the service we
have received from Processing Solutions has exceeded
our expectation levels and you truly deliver what
you promise.
John
Garner
Vice President of Lending
3 Rivers
FCU |
The Regulatory
Update Report
The regulatory
update report provides in-depth, step-by-step guidance for regulatory
management. The report provides analysis of legislation, regulation and case
law on a bimonthly basis. It is packed with useable, turnkey procedures and
regularly features flow charts, insightful sidebars and ready-to-use sample
forms.
The Regulatory
Update Report also keeps you up to date on pending legislation, comment
deadlines and implementation dates.
The report
covers all the current regulatory issues, such as Privacy and E-Commerce,
and perennial compliance focus areas, such as fair lending, the Community
Reinvestment Act, risk management, training, and technology.
|
You are amazing ! Thank you so much. We really
appreciate your prompt attention and incredible
customer service.
Megan J. B. Freedman
Home Mortgage Associate
Builder Division
Wells Fargo Home Mortgage |
The Compliance
Research Desk
Have a question about compliance or policy and procedures? Save valuable
staff time and let us do the research for you.
Every day we get calls from
clients looking for answers to compliance questions. If we can't answer
the question immediately we'll research agency websites and use our
compliance research tools to see if we can help you.
We don't
guarantee that we always find the answer, and it's not legal advice, but
we're pretty good and can usually help you find what you need to know.
|
I wanted to
take this time to send a note of thanks for all of the wonderful
work you do and the service you provide us. We are very
satisfied and quiet glad that we
are now sending all of our business your way. The response time
is wonderful and we are VERY happy with the cost. You, in
particular, have always gone just one step beyond the need and
have helped me out so many times without making me feel like a
bother. Your complete willingness to help and your, always
friendly, attitude makes such a difference; so much so that I
would, without reservation, recommend you to anyone needing this
service!
Jane Slaughter
Loan Processor
Tri-Counties Bank |
Vendor
Management Assistance
Managing multiple loan
origination and closing services vendors and processes can be time consuming
and at time a pain. Let us help you manage your vendor relationships, make
sure you're getting the best deal and ensure you're in compliance with all
applicable regulations. You get:
-
Objective
Advice and Recommendations
-
We "shop the market" to
make sure you're getting the best deal.
-
A complete and constantly
updated due diligence package for each one of your vendors.
We'll make it easy to manage
multiple vendors, get the best deal possible and stay in compliance.
World-Class Client Support
-
You'll have a dedicated
account team which means you'll always talk with people who are
intimately familiar with your organization and your unique needs.
-
If we don't hear from you we'll call 1-2 times per month to check and make
certain we're doing a good job for you.
-
We are
extremely responsive and reply to phone calls, e-mails and
faxes within 1 business hour or less.
-
Client Service Hours: 6 AM - 7 PM PST.
|
This is
in acknowledgement of the exemplary service that
Processing Solutions has provided Primacy Relocation
over the past year. When we first signed up with
you, you promised us exceptional service and you
have consistently delivered above and beyond our
expectations. We needed a customized solution that
involves a lot of manual entry on your part and we
really appreciate the “above and beyond” service
that your company provides. Whenever I call and ask
for help you respond immediately. We couldn’t be
more pleased. It is always a pleasure to speak with
you. Usually when I have to call a vendor to either
ask for help or clarification it is in many ways
dreadful. This is NEVER the case with you. I
consider my decision to move our flood cert requests
to Processing Solutions one of the best decisions we
have ever made. Again, thank you for the exceptional
service.
Gayle
Shackelford
Risk Control Manager
Primacy Relocation |
|
I would like to thank you
and Processing Solutions for the excellent service
you provide us. The fast and efficient delivery of
your products and services make me feel like I am
the most important customer you have. I will
continue to recommend your firm to anyone in need of
your services. Thank you so much and keep up the
good work!
Brian Sheehan
Loan Processor
Benchmark Mortgage |
Partial List of Satisfied Clients
|
We are
very pleased with your company. We have never had
any problems with any determinations. You are always
prompt in turn around time even on the difficult
ones. Thanks.
Barb
Cernohous
Assistant Vice President
River Falls State Bank |
Summary of Advantages
-
You get Objective Advice and Recommendations - We
"shop the market" to get you the best deal possible for your
organization.
-
Accurate flood zone determinations.
-
On average, 93% of your requests will be returned
automatically.
-
85% of manual orders will be returned with 4
hours.
-
Experts at “new construction” and other “hard to locate"
properties.
-
Free One Hour rush service if needed.
-
CertMap
provides a full color detailed aerial view of the subject property and
its proximity to flood hazard areas practically eliminating borrower
disputes.
-
Fully integrated with
most loan origination systems.
-
We'll
monitor your production once each hour to make sure all orders are
returned on time and without delay.
-
We'll work directly with your borrowers to help
them resolve any issue related to an order such as a disputed flood
zone determination.
-
If
the situation warrants, we'll help your borrowers get a LOMA
certificate which will waive the flood insurance requirement.
-
You'll stay in compliance with our exclusive Compliance Education
Series For Lenders. Rest easy when the auditors come.
-
We'll
do special compliance research for you upon request. Have a
question? Call us, we're not perfect and it's not legal advice but
in most cases we can help you find the information you need.
-
You'll get an updated due diligence package each year.
-
Every
6 months we'll send you a report to help you evaluate vendor
performance.
-
If we
don't hear from you we'll call 1-2 times per month to check and make
certain we're doing a good job for you.
-
We
reply to all of your phone calls, e-mails and faxes in 1 business
hour or less.
-
Most of our clients
save eighteen to thirty thousand dollars or more each year over what
they would have paid with their previous vendor.
-
Complimentary LOL
portfolio management for qualifying institutions.
|
The first time you called I told you I
thought flood companies are lazy and why should I switch
from one lazy company to another. You told me you were
different but I’d heard it all before. After calling me for
a year I decided to give you a chance and we tested your
system for a week.
At first we sent the easy ones, then on
the last day of our test, one of my staff sent you the most
difficult one possible, it was very rural and we only gave
you a partial legal description. We also told you we needed
it back in less than thirty minutes. When you called us 17
minutes later and told us it was complete we were very
impressed. In the past every other flood company would have
called for more information. Since that day you’ve provided
us with excellent service and thank you for being so
persistent.
Linda
Marincel
Mortgage Department Manager
Royal CU |
Next
Steps
-
Request a Detailed Information Package.
-
Ask for a One
Week Free Trial – Qualifying institutions (Banks and Credit
Unions) may order unlimited flood zone determinations
for one full week .
-
Then after you've taken WebCert for a test drive and reviewed
our turn-key due diligence package simply let us know of your
desire to move forward and we'll quickly get you started
with everything you need.
Call (800)
946-8168 for more information or
fill out the form below. We'll rush you a detailed information
package.
We will
not share your information with anyone, ever.
|
The first time you called I told you I
thought flood companies are lazy and why should I switch
from one lazy company to another. You told me you were
different but I’d heard it all before. After calling me for
a year I decided to give you a chance and we tested your
system for a week.
At first we sent the easy ones, then on
the last day of our test, one of my staff sent you the most
difficult one possible, it was very rural and we only gave
you a partial legal description. We also told you we needed
it back in less than thirty minutes. When you called us 17
minutes later and told us it was complete we were very
impressed. In the past every other flood company would have
called for more information. Since that day you’ve provided
us with excellent service and thank you for being so
persistent.
Linda
Marincel
Mortgage Department Manager
Royal CU |
|
Thanks for the superior service!
Cyndi Hardy
Sales Manager/Home Mortgage Consultant
Wells Fargo Home Mortgage
-
Builder Division |
|
This is
in acknowledgement of the exemplary service that
Processing Solutions has provided Primacy Relocation
over the past year. When we first signed up with
you, you promised us exceptional service and you
have consistently delivered above and beyond our
expectations. We needed a customized solution that
involves a lot of manual entry on your part and we
really appreciate the “above and beyond” service
that your company provides. Whenever I call and ask
for help you respond immediately. We couldn’t be
more pleased. It is always a pleasure to speak with
you. Usually when I have to call a vendor to either
ask for help or clarification it is in many ways
dreadful. This is NEVER the case with you. I
consider my decision to move our flood cert requests
to Processing Solutions one of the best decisions we
have ever made. Again, thank you for the exceptional
service.
Gayle
Shackelford
Risk Control Manager
Primacy Relocation |
|
On behalf of the real estate staff I wanted to thank
you for taking such good care of us. We really
appreciate your quick responses to all our needs.
Just the other day one of
our members disputed a flood zone designation, and
with her additional documentation you resolved the
situation for us almost instantly. We appreciate
your friendly and fast service.
Hemlata Patel
AVP, Lending
Pacific Service CU |
|
Thank you
for the excellent service. We really enjoy working
with you and your company. When you first called on
me I was skeptical but you kept persisting. After a
year and a half I realized that you wouldn’t be so
persistent unless your service really was that much
better. We decided to test your service and your
systems and found your claims to be true. What we
are most impressed with however, is your complete
willingness to be of service which is demonstrated
by regular calls to us to ensure that our needs are
being met and appreciating the opportunity to be of
service to MSGCU.
Susan Hamlett
Consumer Loan Manager
Michigan Schools and Government Credit Union
|
|
Thank you for taking such good
care of us here at Greater Nevada Mortgage
Services. Ingrid Maddox and I really appreciate how
quickly you respond to us with your constant follow
up and attention. We know that if there is ever a
problem you take care of us right away, and this
customer service helps us close our loans faster.
Thank you, and keep up the good work!
Ingrid Maddox
VP of Operations
Greater Nevada CU |
|
I would like to thank you
and Processing Solutions for the excellent service
you provide us. The fast and efficient delivery of
your products and services make me feel like I am
the most important customer you have. I will
continue to recommend your firm to anyone in need of
your services. Thank you so much and keep up the
good work!
Brian Sheehan
Loan Processor
Benchmark Mortgage |
|
We are
very pleased with your company. We have never had
any problems with any determinations. You are always
prompt in turn around time even on the difficult
ones. Thanks.
Barb
Cernohous
Assistant Vice President
River Falls State Bank |
|
I want you to know that I am extremely happy with
the service and I really appreciate your checking in
with me like you do. I had an issue where flood
insurance was required but I was trying to get help
with determining if I could get it reviewed again
and I was very satisfied with the help and response
I received.
Kelli Ingram
Vice President - Credit
Administraton
Bank of Atlanta |
|
Thanks for the quick help! It was pretty
impressive!
Ed
Reed
Assistant Vice President
American Bank of Missouri |
|
Thank you for
excellent service. I appreciate all you have done to
make my job more streamlined.
Jackie Flores
Loan Officer
Elite Loan Pros |
|
We’re a small credit union and don’t send your
company a lot of business, but can tell that you
care about helping us. You promised good service
when we signed up with your company and you’ve gone
beyond our expectations. Thanks for all your
continuing help.
Karen
Meeks
Mortgage Loan Officer
Golden Bay Federal Credit Union |
|
I
just wanted to say thank you for the service level
you have been providing to
us.
Yesterday
I needed you to
follow up on a manual flood zone determination. I
emailed you and within, literally, minutes you
returned my call
and
shortly thereafter
your team had the certification emailed to me.
This is the
response to most anything we
have had a need to
call you about.
Linda Bradfield
Loan Processor
Tri- Counties Bank |
|
I am so impressed with your response!
Susan M. Santerelli
Attorney at Law
Severson & Werson |
|
I wanted to
take this time to send a note of thanks for all of the wonderful
work you do and the service you provide us. We are very
satisfied and quiet glad that we
are now sending all of our business your way. The response time
is wonderful and we are VERY happy with the cost. You, in
particular, have always gone just one step beyond the need and
have helped me out so many times without making me feel like a
bother. Your complete willingness to help and your, always
friendly, attitude makes such a difference; so much so that I
would, without reservation, recommend you to anyone needing this
service!
Jane Slaughter
Loan Processor
Tri-Counties Bank |
|
I just wanted to write a quick note and thank you
for the services you have been providing our credit
union. We have been so very impressed with the
level of service we receive from you and your
company. I have heard many promises made in my 20+
years of lending experience, however, the service we
have received from Processing Solutions has exceeded
our expectation levels and you truly deliver what
you promise.
John
Garner
Vice President of Lending
3 Rivers
FCU |
|
|
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to Top>> |
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